***** and poor service at FNB

RE: Complaint: Wisewealth (Pty) Ltd ***2 - [External Email] [REF:***]

FNB has been trying to perpetrate ***** in my business bank account and ended up removing my details from the account. They deny having received our signed online banking forms. They deny having received my kyc forms. They deny having me sent in contact messages at some point, which they later removed. They sent me the bank account card during lockdown. Which.I received 2 weeks ago. And it was added on my personal banking profile, last week they also removed that card from my personal profile. As it stands, I don't have any online banking profile. Yet I submitted firms at the beginning of the year. I forwarded them all the emails,they still haven't corrected the fault. They lie to say they called my business partner, yet they buzz him, when he picks up, they drop. I am asking them who siitted forms for my details yo be removed? Who signed for that because I never did. How did it happen? If the bank staff and its systems ate **********, where do we run to? Their esvalations department told me that I am not allowed to contact them. The business care department has failed to solve the isssue. Their kyc department denied having received my details. They say they only reveived those of my business partner, yet I am the one who was emailing them the forms. Hellopeter please help me expose this internally perpetrated ***** in FNB and their poor service. Its 5 full months of dealing with this. Yet I am charged monthly service fees whilst I receive no service and am told I am not allowed to query my own business account. I suspect that the bank is trying to do ***** in my account. Regards, Dr Nomvuyiseko Mbenene