1 reviews | Active since Jun 2014
***** and *******ion
I sent my mother an amount of R500 via FNB ewallet on the 28 of July 2018 Saturday. My mother went to the atm to take out that money today and requested a new pin as she hadn't had time to go withdraw the money and they told her the money has been withdrawn in Cape Town she went into the branch they told her the same story. My mother hasnt been to Cape Town this year and doesnt know anyone there. I bank with FNB because i trust them with my money now i need them to pay my mothers money and do their own ***** investigation because my mom needs that money her cell is ********** my cell is ********** im the account holder and need that money asap.
Good day Phindile,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Phindile,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)