SP
Shirley P
1 reviews | Active since Jan 2016
03 Oct 2019, 14:42
***** Allert - DISGUSTED.. FNB CANT BE TRUSTED
I'm utterly DISGUSTED..My husband visited an fnb branch yesterday to do a sim swap for me. He was told the sim will be actived after 4 hrs or so. The sim swap was done around 1. 16:57 I receive an sms that my number is being ported to MTN? I sent take note of it. This morning I'm unable to receive calls cause my number is deregisteres from FNB Connect.. I'm loosing so much business as a result. My clients are not able to get hold of me...
This is *****.. How does one go to a bank to her a sim swap, 4 hours later they are being ported to a different network.. ***..
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
03 Oct 2019, 15:01Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Oct 2019, 15:01
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
SP
Shirley P's updateReviewer Update
09 Oct 2019, 13:45Just when Ithought tte query is resolved. I've been liasing with Elsabe from New Park branch she been very helpful through. Today I get a call from Lebogang Setlhako just to tell me my husband must call FNB to log a complaint regarding my sim card cause its under his profile.. SjoeI I'm so annoyed! Been struggling since the 2nd October...
SP
Shirley P's update09 Oct 2019, 13:45
Reviewer Update
Just when Ithought tte query is resolved. I've been liasing with Elsabe from New Park branch she been very helpful through. Today I get a call from Lebogang Setlhako just to tell me my husband must call FNB to log a complaint regarding my sim card cause its under his profile.. SjoeI I'm so annoyed! Been struggling since the 2nd October...