***** agaisnt the elderly

My mother lost her job last year which to date we have been deposit money in her account for her policies and loans with FNB. Her card expired which she visited the FNB branch in Lenasia to replace her card,the lady that assisted her was very reluctant to assist her but was forced by her superior. Her card was then replaced which she has been using it for a few months, she started noticing that her bank chargeshave almost tripled to what she used to be charged. Every time we send her money FNB deducts charges which never happened before. We then queried with FNB Evaton and was told my Mom's account was upgraded to a Gold Cheque account without her authority or her being notified of this. How do you take advantage of unemployed elderly people like this?? Your criteria for a Gold cheque account is R10 000.00 salary a month with my mother even when she was employed never earned even close to that, how do you let your staff take advantage of elderly people like this. This is my first step in dealing with this which my second step will be opening a case with the SAPS for ***** against FNB and am writing to the EFF for legal support as I am sure they will be more than happy to assist a member of their to take on FNB. I want to know in writing how FNB plans to deal with this matter and an apology letter supported by a refund of the overcharge on her bank fees. She was unable to pay Vodacom for the month of June because of this which is totally unacceptable as Vodacom will charge her penalties because of FNB's incompetence, this is one of the reasons I left FNB. I await your response!!