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Good day

I have a ********** case with a Beneficiary who banks with FNB. I gave all the supporting documents to my bank including case number and an Affidavit on the 5th August 2020. My Ref number with ABSA is available which was communicated readily to FNB. According to the ABSA ***** Consultant since the 13th August 2020 they have been trying to get ahold of FNB to give feedback with takes roughly 5 working days to solve the problem. Every week ABSA would call me & tell me that FNB is not replying to their emails. Only last week the 7th September FNB acknowledged the receipt of my documents from ABSA just because the ***** consultant from ABSA had now involved his Manager and the ABSA Manager took it up with the Manager & of FNB this after a month of silence. I got an answer on the 17th September this past Thursday that FNB wash their hands with the matter after a month of silence. I'm deeply hurt & sad because it's the duty of a Bank to protect their consumers from ********* who pull their weight walking around freely de*****ing us when th necessary steps have been taken, with police case numbers even. The person who de*****ed me his account number is 626******83365 surely FNB can see money movements from that day I deposited &where it was taken to this shows on my supporting documents. I need FNB to step up as we live in a lawful country governed by laws & legislations