***** account

Item: FNB (First National Bank)
Rating: 1
Author: thokozile S

Hellopeter. My name is Thokozile Shabalala.

My ID was **********ly used to apply for 2 loans from Getbucks and was also used to open an account at FNB, I reported the matter with them and provided them with an affifavit,case number,my ID and a letter from SAFPS and the account was closed. Now getbucks wants to help me remove this debt from my name is it is affecting me and they need a confirmation from FNB that the account was reported and it does not belong to me, but FNB has all the information but refusing to provide me with that letter. I even phone their ***** derpatment but no one can help me. I have went to FNB mall of africa about 3times now but they say they do not give any letters.

Please help.

Helpful (0)

Replies (3)

thokozile S's updateReviewer Update

23 Sept 2018, 08:10

I even sent an email to ********** but still no reply. Also ***** derpament some say they will get back to me but they never do.

thokozile S's update23 Sept 2018, 08:10

Reviewer Update

I even sent an email to ********** but still no reply. Also ***** derpament some say they will get back to me but they never do.

FNB (First National Bank)'s replyOfficial

25 Sept 2018, 09:46

Good Day Thokozile ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply25 Sept 2018, 09:46

Official