*****

I am writing this with a heavy heart on behalf of my mother. Her card has been cloned for the second time and nothing has been done. We lost up to 15k already. The first it happened was in 2018 December. We lodged a complain with a branch manager in Delareyville, who said she escalated the matter to ***** department. Up until today we have been waiting for feedback nothing has been said, they just changed her card. Now this month the same thing happened again, i even suspect it was an inside job, they are taking advantage of a widow. The money is withdrawn at the same town the branch is at, all they could say was they didn't see the person who did it, all they could do was to issue a new card. I called ***** department, i spoke to Moribi he could not assist.