1 reviews | Active since Jan 2015
*****
ON THE 29.01.2015 AROUND 7H20 AM I WENT TO FNB ATM IN SPAR GERMISTON, I PUT MY CARD AND THE SCREEN GIVE ME THE OPTION TO PUT MY CELL PHONE NUMBER AND I WAS SUPRISED BECAUSE WHEN YOU WITHDRAW THE MONEY YOU DONT NEED TO PUT PHONE NUMBER, THEN I STARTED TO CANCELL SO I CAN GET MY CARD BACK I CANCELLED FOR MANY TIMES AND MY CARD NEVER COME BACK TO ME, AND NOW I STARTED TO PANIC I WENT TO THE OTHER SIDE OF THE ROAD TO GET THE NUMBERS TO CALL FOR STOPING MY CARD.<br> <br> BECAUSE THE BANK WAS NOT YET OPENED I EXPLAIN WHAT HAPPENED TO SECURITY HE ASK THE LADY INSIDE TO HELP ME, WHILE I WAS WAITING OUTSIDE I RECEIVE TWO MESSAGES THAT R2900.00 WAS WITHDRAWN AND THEY ALSO TRANSFERE R129.00 FROM MY SAVING ACCOUNT, I WENT TO MY BRANCH AND I WAITED FOR THE BANK TO OPEN SO THAT I CAN OPEN A CASE.<br> <br> PLEASE INVERSTIGATE AND I WISH YOU CAN COME OUT WITH THE POSSITIVE OUTCOME BECAUSE I JUST FEEL THAT OUR MONEY IS NOT SAFE AT BANKS BECAUSE ANYONE CAN HAVE THE ACCESS AT ANYTIME THEY WANT, I THINK MY MONEY WOULD BE SAVE IF I KEPT IT AT MY HOUSE.<br> <br> THANK YOU FOR YOUR COOPERATION<br>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617359.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617359.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
