*****

It is getting ridiculous that I must come to public platforms every time I have a problem with fnb simply because I am not receive proper service from their consultants and the bank at large.

I forwarded a complaint to the debit order dispute department which was escalated to fnblife about three weeks ago and I am yet to receive any contact or response from them.

My complaint is about fnblife as the third party between me and fnb refusing to reverse my installments and fnb adhering to their demands. No I thought I was banking with fnb and nowhere in my contract states that a third party can make a decision on my bank account.

I am however willing to refer the matter to the insurance ombudsman and the banking ombudsman for clarity, should I not receive communication from fnb.