FR
Frans R
1 reviews | Active since Jul 2011
02 May 2019, 07:58
*****
Thus far no feedback from FNB Please continue with the ***** investigation my i requested my services to be stopped on the 12th with convermation from web.com please see posts in my Hellopeter compliment
Thank you for your patience and cooperation during the investigation of your claim.
After a thorough investigation, we must deny your request for a refund. We have determined that Web.com performed the services requested and that the sale was authorized by your company.
If you have any further questions regarding our decision, please call us at the number listed below.
Sincerely,
Claims Investigation Department 1- **********
Reference # ********** 6- 464505
***** MONEY ****** I CANCELLED MY SERVICES ON THE 12TH THEN R 1900 ZAR WAS DEDUCTED FROM MY BANK ACCOUNT STATING THE ABOVE WHICH I DID NOT AUTHORIZE I CONTANTLY HAD A PROBLEM BEING THAT I COULD ONLY SELECT CANADA NO OTHER COUNTRY I THEN REQUESTED TO CANCEL BUT STILL AN AMOUNT WAS DEDUCTED
Helpful (0)
Replies (5)0
Replies (5)
FNB (First National Bank)'s replyOfficial
02 May 2019, 10:58Good Day Frans
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref : ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref : ***
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply02 May 2019, 10:58
Official
Good Day Frans
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref : ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref : ***
Regards, Hello Peter Team Tel number: ***
FR
Frans R's updateReviewer Update
03 May 2019, 09:07I am trying to send documentation to FNB about my ***** case to help the investigation ********** and ********** but are getting mailbox full or too busy errors
FR
Frans R's update03 May 2019, 09:07
Reviewer Update
I am trying to send documentation to FNB about my ***** case to help the investigation ********** and ********** but are getting mailbox full or too busy errors
FR
Frans R's updateReviewer Update
03 May 2019, 09:27This mailbox is also full **********
FR
Frans R's update03 May 2019, 09:27
Reviewer Update
This mailbox is also full **********
FR
Frans R's updateReviewer Update
04 May 2019, 12:00I'm still trying to get an email through to fnb ***** more information about the case i reported but i only get email returned errors mailbox full ********** i noticed the payment was banked this could have been prevented if only i got the emails through earlier
FR
Frans R's update04 May 2019, 12:00
Reviewer Update
I'm still trying to get an email through to fnb ***** more information about the case i reported but i only get email returned errors mailbox full ********** i noticed the payment was banked this could have been prevented if only i got the emails through earlier
FR
Frans R's updateReviewer Update
07 May 2019, 18:23Communication from 1ShoppingCart again i'm requested to call an Int number they deducted almost everything i have and now expect me to call
Dear Frans Roodt,
We received your request to review your 1ShoppingCart account. In order to best serve you, we require that you speak with a member of our customer service team in order to complete your request. You can reach the team by calling 1- ********** , Monday – Friday, 10 a.m. – 8 p.m. ET.
Sincerely,
The 1ShoppingCart Team
**********
Dear Frans Roodt,
Thank you for contacting 1ShoppingCart, a Web.com company. My name is and I am happy to be assisting you today with your issue and I understand how important this is to you.
However as per your previous support ticket # ********** 1, we'll need some verification info provided in order to close this account, but as you contacted us prior to the renewal date, we'd be happy to refund the charge if the account is unneeded.
If you could please provide as they appear under My Account >> Billing Profile to verify that you are the account owner:
1) The final 4 digits of the credit card on file
2) The physical mailing address
Once you've provided that information, we'll be happy to close the account and have the renewal charge refunded for you.
I hope this information was helpful. If you have any other questions, please do not hesitate to reply to this ticket and we will be happy to assist you. You may also contact us through chat by going to the Help tab and clicking on the Chat icon. To contact support directly please call us at 1- ********** , Monday through Friday, 10am to 8pm Eastern Time. If you are calling from outside the U.S. or Canada, please call 1- ********** .
Thank you for choosing 1ShoppingCart, a Web.com company!
Sincerely,
1ShoppingCart Support
**********
FR
Frans R's update07 May 2019, 18:23
Reviewer Update
Communication from 1ShoppingCart again i'm requested to call an Int number they deducted almost everything i have and now expect me to call
Dear Frans Roodt,
We received your request to review your 1ShoppingCart account. In order to best serve you, we require that you speak with a member of our customer service team in order to complete your request. You can reach the team by calling 1- ********** , Monday – Friday, 10 a.m. – 8 p.m. ET.
Sincerely,
The 1ShoppingCart Team
**********
Dear Frans Roodt,
Thank you for contacting 1ShoppingCart, a Web.com company. My name is and I am happy to be assisting you today with your issue and I understand how important this is to you.
However as per your previous support ticket # ********** 1, we'll need some verification info provided in order to close this account, but as you contacted us prior to the renewal date, we'd be happy to refund the charge if the account is unneeded.
If you could please provide as they appear under My Account >> Billing Profile to verify that you are the account owner:
1) The final 4 digits of the credit card on file
2) The physical mailing address
Once you've provided that information, we'll be happy to close the account and have the renewal charge refunded for you.
I hope this information was helpful. If you have any other questions, please do not hesitate to reply to this ticket and we will be happy to assist you. You may also contact us through chat by going to the Help tab and clicking on the Chat icon. To contact support directly please call us at 1- ********** , Monday through Friday, 10am to 8pm Eastern Time. If you are calling from outside the U.S. or Canada, please call 1- ********** .
Thank you for choosing 1ShoppingCart, a Web.com company!
Sincerely,
1ShoppingCart Support
**********