ZM
Zonke M
1 reviews | Active since Jun 2014
04 Dec 2019, 17:18
*****
I reported a ***** case with FNB which happened on the 1 October. They requested I go open a case and forward proof of payment to them. I did all that, offered them with a case number and proof of payment and until today I have not heard anything from them, even my own bank Standard Bank has failed me in this. I am highly disappointed and disgusted with both banks.
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Replies (2)
FNB (First National Bank)'s replyOfficial
05 Dec 2019, 08:56Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply05 Dec 2019, 08:56
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
ZM
Zonke M's updateReviewer Update
16 Jan 2020, 11:25I am still awaiting feedback on this because FNB consultants keep pushing me from pillar to post with no resolution.
ZM
Zonke M's update16 Jan 2020, 11:25
Reviewer Update
I am still awaiting feedback on this because FNB consultants keep pushing me from pillar to post with no resolution.