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I have been called by a sales agent with the name Leago Segale to ask if I would like to upgrade my Easy Account to a Gold card account .. I did not accept the offer and she changed my account without my consent .. on the system she said that I accepted but I did not accept .. I called FNB where I was transferred multiple times and no one could assist me .. I went to the branch in Key West Mall where I opened my account initially and the branch manager could not assist me to change my account back .. the lady was called and she did not seem phased as she was on loudspeaker when the branch manager contacted her and told her that I would like the recording of our call we had when she called me the day before ..she said she will have to talk to her team leader first and call me back tomorrow.. I insisted that she calls me back right away .. I waited in the branch for her to call me .. she apologised and said she will change it back and email me as soon as she has done so .. she called me 2 hours later to let me know that she is struggling to change it back and she will be able to do it for me the next day .. I said to her it’s fine but I want it to be changed back tomorrow not later as it’s becoming my problem after she has committed ***** and purposely changed my account without my consent .. it’s Monday now .. two days later and she still hasn’t changed it back or tried to contact me in any way .. there is no urgency and that is very frustrating for me as this is the bank that I trusted to make sure there is security for my money and bank account to be safe .. calls should be recorded for quality and security purposes and she should be working under supervision as she has mentioned she’s got a team leader ..I think there should be more security put in place as it is so scary that someone can just have access to my account and make changes without the client giving the go ahead .. can someone please help me