KM
Kirsty M

1 reviews | Active since Nov 2017

31 Oct 2018, 17:49

*****!

*****! A bank doing *****? Interesting. I suggest you contact me before I open a civil case against you. I am sick and tired of this institution!!!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2018, 10:22
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2018, 10:42
Official

Good day Kirsty,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, formal complaints had been logged and the following reference numbers issued.

Loans : ***

Credit Card : ***

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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