*****

The ***** happened on my FNB account on the 31 May 2018( R5000.00) gone. on the 1st of June i went to festival mall branch to fill some ***** claim form, went to Police station to open a case, did everything said i must do, i went again to the branch to do a follow up only to find out my case wasn't logged on, the consultant who was assisting me called the head office of branch to assist with the matter, over the phone they referred to some fnb investigator to escalate my matter, the investigator was no where to be found online, so he send the investigator an email and cc me on the email even today the is no response what so have, i don't even have the reference number of my case and now the consultant i was keep on getting in touch with him via the email because he said as soon as he get the reply from the investigator he will let me know, i emailed him once the consultant reply saying no reply from investigator, i did email him again the consultant he didn't reply my email what kind of treatment is this? i'm really not happy about this and how long does this going to take? how should i consult about this matter, someone who can help, PLEASE HELP