JR
Jillian R

1 reviews | Active since Mar 2009

03 Apr 2018, 18:22

*****

An amount of R4400 was taken from my account 30mins ago. I have made numerous calls to the premier banking division. Every time I am transferred to someone else. I have requested to speak to a manager and told managers don't work for my convenience and to call tomorrow. The last consultant laughed at me and then said it's the person next to her who is laughing at me. I have never been so insulted in my life. I am reporting ***** but your staff finds my problem funny.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 09:50
Official

Hello JillianBuys

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Best regards,