*****

I recently lost my wallet after being involved in an attempted hijack, all my bank cards where gone and this was reported to FNB, I had asked them to close and cancel these cards and this was later confirmed by their customer car agent's, a new application for new cards was done and the new cards where received after a very long and painful experience at Atlyn mall in Atteridgeville in Pretoria, on the 29th of December a received a trail of sms's reporting transactions taking place on the cards I had reported and this was followed by a call from their ***** department advising me of ********** transactions that are taking place on my accounts, I was then send a Debit and Cheque Credit ***** form to complete and this was send to them as requested, I now have an issue with a personal loan account appearing on my online banking profile with account number ********** 7836 and I am being told that I had opened this account in February, I was also told that debit order's are going through with an amount of R2555.00 yet I know nothing about this account, I have phoned their Loans department and no one bothers to answer their phones, you hold on for hours without being answered, I am very disappointed at the level of service and the manner in which I am being handled at FNB as a customer.