BB
Bhekstar B

1 reviews | Active since Oct 2015

11 Dec 2017, 11:26

*****

FNB did not close my account as i instructed them now they chargning me for 2 accounts and refusing to refund me my money and want to to waste my petrol by going to the branch? I dont have money to waste i am taking this up with my lawyer and i want both accounts closed i have been to the branch twice already and i am not going back and i wont pay any charges on those accounts. I want my funeral plan cancelled and i will be closing the account that i am currently using after my December salary. I am tired of being ********** my FNB if you guys followed my instruction to close the account i wasnt going to use it this simply means you kept it opened for a reason now you dont want to pay me BACK??? thats *****.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Dec 2017, 11:41
Official

Hello LUowe,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Best regards,