1 reviews | Active since Oct 2017
*****
I took out a device with FNB which I pay for EVERY month! After being debited I realized that my Sim Card had been blocked. I called FNB and they were unable to assist me. After complaining on HelloPeter (6 days after) I got a call and they advised me that they will take the matter up.
Without my authorization FNB put my simcard on another persons name yet I am responsible for the payments. which is considered ***** as I did not give authorization for it and neither did the other person.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,