1 reviews | Active since Oct 2017
*****
How safe is your MONEY with First National Bank???? I got an sms notifying me that a certain amount of money has been withdrawn from my FNB account @Absa Shoprite B and my bank card was in my possession at that time. I then blocked & reported the matter to the ***** department at FNB, which was a waste of time, the service was really really bad. I waited for 9 days for them to contact me & they didn't. I then called them and they said to me that they were done with my case and they won't be refunding me, because my Card & Pin was used for that transactions and that they hold me responsible for that...... FNB couldn't even give me the location where the transaction took place or the video footage because it was from a foreign bank, WOW ?!?!?!!? All I got from FNB was that my Card & my pin was used there for FNB won't be able to help me!! So much for "HOW CAN WE HELP YOU "!!!!!!
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,