1 reviews | Active since Nov 2011
*****
Today I noticed an authorized debit order with reference "NAEDO" on my mom's account. This complaint is not new. In fact this was raised by Rowand on 30 Dec 2015 on hellopeter.com. Your reply reads
"Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref. **********
Kind regards"
Daffnie Govender
Complaints Resolution
**********
Tel number: ********** 408 (option one)"
Please sort this out. We cannot have disputes raised 2 years after it was raised.
Good Day,
Thank you for your posting.
Kindly request your mom to call the help desk on *** option 1 for assistance. When calling she has to have her bank card as it is required for validation purposes.
The agent assisting your mom will assist by placing a stop payment and reversing the debit order.
We do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Best regards,
Good Day,
Thank you for your posting.
Kindly request your mom to call the help desk on *** option 1 for assistance. When calling she has to have her bank card as it is required for validation purposes.
The agent assisting your mom will assist by placing a stop payment and reversing the debit order.
We do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Best regards,