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GOOD DAY

1. ON 1ST SEPTEMBER 2017 THE VERY FIRST PAYMENT VIA ONLINE BANKING MADE, WAS FOR R430 TO Tyson Maseilo ACCOUNT NR ********** 8191 2. THE PAYMENT WAS DONE AMONG MANY OTHER PAYMENTS 3. THE PAYMENT WAS DEDUCTED FROM THE BALANCE 4. FNB ONLINE BANKING SHOWED A MESSAGE THAT SAYS “TRANSACTION COMPLETED SUCESSFULLY 5. THE SCREEN WHICH SHOW THE BENEFICIARIES ALSO CONFIRMED THAT THIS PERSON WAS PAID 6. ON 5 SEPETEMBER 2017 THE PERSON CALLED ME AND SAID HE IS NOT PAID. 7. ON 7 SEPTEMBER FNB MONTANA CALLED ME TO SAY THAT THERE WAS A TECHNICAL ERROR AND THE TRANSACTION NEVER WENT THROUGH 8. I TOOK SCREEN SHOT PHOTO WHICH PROOFS THAT THE PAYMENT WAS INDEED DONE AND THAT THERE WAS SUFFICIENT FUNDS IN THE BANK SINCE THIS WAS THE VERY FIRST PAYMENT I DID ON 1 SEPTEMBER. 9. IF IT WAS A TECHNICAL ERROR FNB SHOULD NOT HAVE DEDUCTED IT FROM THE BALANCE, BUT THEY DID AND I HAVE THE PROOF. 10. THEN I CLICK ON THE BENEFIACRY NAME UNDER “VIEW HISTORY” IT SHOWED “PAYMENT FAILED” 11. THIS IS WRONG. FNB MUST GIVE BACK THE MONEY AND PAY THAT PERSON, BECAUSE THERE WAS MONEY TO DO SO AND IT WAS DONE. YET THEY REFUSE TO RESPOND TO MY COMPLAINT. I HAVE SENT MY COMPLAINT TO 4 DIFFERENT DEPARTMENTS ALREADY. 12. THIS IS NOT THE FIRST TIME FNB MAKE RECORDS AND PAYMENTS DISSAPEAR 13. ON 9/ SEPTEMBER (A WEEK LATER) THEY SENT ME AN EMAIL SAYING I MUST CONTACT THEIR HELP DESK (AFTER I TOLD THE THIS: DO NOT ASK ME TO GO TO MY NEAREST BRANCH BECAUSE NOT ONLY WILL YOU GIVE ME AN HEART ATTACK BUT ALSO I AM VERY FAR FROM THE NEAREST BANK WITHOUT TRANSPORT, AND MY AIRTIME IS ALSO NOW DEPLETED BECAUSE OF FNB MISTAKES!!!) FNB STILL DID NOT RESPOND( AS USSUAL)