1 reviews | Active since Aug 2017
*****
I booked an international flight via ebucks travel, once the details were successfully loaded, I received a debit from my account for the flights and an email saying that the transaction experienced an error and that another booking cannot be made until we contact a consultant to confirm the booking not being made. Within a minute the flight prices for the same flight went up by 4k. Ebucks also still advertises for flights that are currently sold out when cross checked with the direct airline company.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Best regards,
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Best regards,
