*****

<p>On the 25-03-17 my Father and Motther went to FNB Dellareyville to withdraw some money, While my Dad was busy at the atm withdrawing someone came from behind and said to him that he is entering the wrong amount and just press on the machine saying he is helping him, unfortunately after pressing my Dad's card was swallowed by the atm. Immediately after that they rushed inside the Branch asking at the enquiries to please stop their card as it has been swallowed by the machine, at the enquiry they told them to stand on the queue and they will be helped after. While the were still stand on that very long queue like they were told, while they were waiting they received Sms's showing them that someone is withdrawing their money and all their R4800 was withdrawn. They have asked the bank to open up the ***** case, Fnb did that but they have just told them that unfortunetely their case was unsuccessful. I just feel that FNB is taking advantage of my parents as their old and dont understand how the system work, First of all when your card is swalowed by the machine your not supporsed to stand on the queue and secondly i just feel that this was an inside job and they are getting away with it. Someone needs to take responsibility for their negligence.</p>