*****

<p>Reference: RG ********** 3280 – ***** FNB /Nedbank</p> <p>I was a victim of a rental **** Fri 17/03/2017. I transferred money from my FNB account to the ******** Nedbank account. Immediately after payment I contacted the ******* and realised the *****. I immediately contacted the FNB ***** helpline 17/03/2017 at 15h15, this was within an hour of doing the payment. I was told that a stop would be made on the payment immediately as the money still needed to clear. I followed up the next day and again it was confirmed that I shouldn't worry as Nedbank was contacted and a stop was placed on the funds. After numerous emails and telephonic follow ups I was informed on 10/04/17 by Nazley Sallie(***** department) of FNB that Nedbank has only responded now for the first time and the money was not stopped as previously confirmed, but that the money was cleared and the ******** withdrew all the funds.</p> <p>A case of ***** was made 17/03/2017 and the police is in the process of subpoenaing the Nedbank account but I would like to know why a stop was not placed on the money as previously confirmed by FNB ***** Line. Just informing me that Nedbank released the money is not sufficient as I provided all the required documentation etc immediately. I am in the process of contacting the Banking Ombudsman but was informed I should try your complaints department first. I also contacted Nedbank complaints and at least they responded.</p> <p>Ive called the ***** line again and no joy, sent query to complaints dpt, just tired of being ignored by FNB and sent from pillar to post. It has taken almost a month for FNB to give me feedback after numerous followups and then just to be told the money is gone? This is unacceptable.</p> <p>This is not treating customers fairly at all! I'm a single mom who doesnt know how i'll get through the month thanks to incompetance from either FNB or Nedbank. But at least Nedbank is acknowledging me query.</p> <p> </p>