*****

<p>On the 4th of April 2017 I received four in contact messages from the fnb app that transactions were done from my account. When I logged in on the fnb banking apo after putting in the password I got a message showing that my account was linked to another phone and if I suspect it's ***** I should call fnb ***** line, the number was there. I called the fnb ***** line explained everything to the consultant, she blocked my card, my banking app, cellphone banking and online banking, the account that the money was transferred to was also blocked. I was told to go to the bank to get proof of payments of the transactions and also I should go to the police station to open a case and get an avidavit. After getting them I should email them to the fnb *****. I sent the email to ********** with case number, avidavit, proof of payments and my ID copy. Immediately after sending I got an email saying I will get response in 48 hours, after 48 hours I did not get or hear anything from the bank. After 5 days I called the ***** line again I was told that I will not be refunded because the money was already used up by the person who stole it. I then went to the branch to collect the new card when I was there I explained everything to consultant and he told me I was supposed to fill in a ***** claim forms for investigation and refund and that's when I filled the form and waiting to hear from them.</p>