1 reviews | Active since Apr 2013
*****
<p>Seems the banks make it like the customer is wrong and they closed my case, so i emailed them this.</p> <p> </p> <p>I would like this case to be re-opened and investigated again, firstly when I logged to inform this was ***** the agent said the money has bounced back. A whole month and a half went by and the money was still taken out ( have voice recording of agent from ***** department saying money is bounced back this is in may when I originally called ). Then when I called agent said I put and OTP in which did not state the amount that was going to be pulled out as he said this is a recently new feature the bank has added after May that shows the amount I am putting my OTP in for, yet when I tested this theory last night I got an OTP without stating the amount, so to me its seems the bank does not want to be liable for something that is clearly a systems fault and not customer.</p> <p> </p> <p>I would like someone to get back to me regarding this as FNB clearly noticed and informed me from the minute I called you when the transaction originally took place that it is ***** and that the money should not have left the account a whole month a and a half later.</p> <p> </p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988199
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988199
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
HI so your credit card division called me last week asking for the voice recording where in the recording FNB clearly says your money is back in your account, yet a month and a half later the money gets taken out of my account, then the ***** division makes it that its my fault this has happened. At the end of the day you said the money bounced back i said the same day this transaction happened its *****, it seems FNB needs better ways of handling this and doing proper investigations instead of the client telling you that this is *****, at the end of the day as a client i dont really care how many transactions you have to go through in a day or how many ***** cases there are. So i emailed the division last week Monday 15/08 at 10.54am and a week has gone by and no one has even bothered to respond.
HI so your credit card division called me last week asking for the voice recording where in the recording FNB clearly says your money is back in your account, yet a month and a half later the money gets taken out of my account, then the ***** division makes it that its my fault this has happened. At the end of the day you said the money bounced back i said the same day this transaction happened its *****, it seems FNB needs better ways of handling this and doing proper investigations instead of the client telling you that this is *****, at the end of the day as a client i dont really care how many transactions you have to go through in a day or how many ***** cases there are. So i emailed the division last week Monday 15/08 at 10.54am and a week has gone by and no one has even bothered to respond.
Good Day
I do apologize for the delay in response ,Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Good Day
I do apologize for the delay in response ,Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
so the team leader at credit card ***** called me 3weeks ago, asking for the voice recordings. Voice recordings sent i then asked what is happening and no response is this our business is handled at FNB to pass the buck around. FNB is FNB a customer does not care which division said what to a customer FNB has said it.
so the team leader at credit card ***** called me 3weeks ago, asking for the voice recordings. Voice recordings sent i then asked what is happening and no response is this our business is handled at FNB to pass the buck around. FNB is FNB a customer does not care which division said what to a customer FNB has said it.
it would just be nice to get feedback and at least a follow up .
it would just be nice to get feedback and at least a follow up .
Good Day
I do apologize for the delay in response ,Kindly be advised that your comments have been escalated for the second time again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Good Day
I do apologize for the delay in response ,Kindly be advised that your comments have been escalated for the second time again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)