KM
Kabelo M

1 reviews | Active since Jan 2016

25 Jan 2016, 14:01

*****

I am highly disgruntled and in complete shock with the service and response I have gotten from FNB. My account has been de*****ed numerous times. Money has been withdrawn from my acc whilst my bank card is in my possession and in the case of these withdrawals being made, I did not receive in contact messages.<br> I had visual proof that I was not the the person withdrawing from account<br> . All FNB did is look into 1 incident out of over 20 and respond to me in 2 days with a response saying I was the one that made these withdrawels or gave someone my bank card to withdraw from my accouand they are not responsible. Now I have a new card new pin and this happens again, worse off I havnt used an atm since been using this new card, I have been withdrawing from retail tills. I want my money back that has been ****** from my account. My card has always been in my safe keeping, I have entrusted FNB to look after my money and clearly my details are been given out and money is ****** from my account. I am sick and tired and disgusted by the plain disregard of my situation when my money is being banked with you. I want this addressed now an taken seriously cause this is my hard earned money!!!!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2016, 14:26
Official
Hello KabeloMolete09,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 854638.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)