1 reviews | Active since Jan 2016
*****
I am highly disgruntled and in complete shock with the service and response I have gotten from FNB. My account has been de*****ed numerous times. Money has been withdrawn from my acc whilst my bank card is in my possession and in the case of these withdrawals being made, I did not receive in contact messages.<br> I had visual proof that I was not the the person withdrawing from account<br> . All FNB did is look into 1 incident out of over 20 and respond to me in 2 days with a response saying I was the one that made these withdrawels or gave someone my bank card to withdraw from my accouand they are not responsible. Now I have a new card new pin and this happens again, worse off I havnt used an atm since been using this new card, I have been withdrawing from retail tills. I want my money back that has been ****** from my account. My card has always been in my safe keeping, I have entrusted FNB to look after my money and clearly my details are been given out and money is ****** from my account. I am sick and tired and disgusted by the plain disregard of my situation when my money is being banked with you. I want this addressed now an taken seriously cause this is my hard earned money!!!!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 854638.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 854638.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
