cL
cindy L

1 reviews | Active since Aug 2015

14 Jan 2016, 15:35

*****

In response to previous complaint. Fnb came back and said its the *****s departments problem and hey would respond. If that is the case why did they not say something when I called them to say I wanted to cancel payment do to a **** instead of telling me there is nothing they can do and it takes 5 days to get your money back. I told them it should be to late is there nothing else to do. The more I get into this quarry the angrier I become. Why did thy not insist I speak to the ***** department when there was still time to get my money back!!!!!! As they are doing now!!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jan 2016, 16:05
Official
Hello cinlotz,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)