*****

I am very disappointed in FNB, on Monday 28/09/2015 I received an sms stating that I have successfully updated my incontact details with them, a few minutes later I received another sms asking me to rate the service that were given at the bank. <br> When I phoned FNB on the number given on the sms, I was informed that my contact details were indeed changed, i.e cell number and e-mail address. When I informed the lady that I did not change my details at all, she kindly assisted me in changing back my details and then transferred me to the ***** department. The ***** department so nicely assisted me and helped me to correct all incorrect information. I was then informed by her that the change took place in Middelburg, I am based in Randfontein, after spending 45 minutes on the line waiting to get in contact with the Middelburg branch, I was told that the branch manager, Linda Potgieter will phone me back, it's 2 days later and no phone call. Now, how is is possible that a complete stranger can change my details in the branch, where I have to take all necessary documents to do that, this only means that ***** is happening in the bank. How save is FNB's security then!!