lC
lucinda C

1 reviews | Active since Sept 2015

02 Sept 2015, 12:20

*****

29 of August was at Kempton park Mall withdrawing money from FNB ATM after the card couldn't come <br> out within some couple minutes or less got notification that the money its been withdrawn 4 times at Kempton park while I was trying to stop my card don't know the specific place, then the stopped but the money had gone already, on Monday went to Branch at Midrand to find out what happened they gave me a form to fill then told me must wait for 3 to 7 working days, I'm very disappointed about the FnB service reason being couldn't get answers why my money was taken the just gave me form without explaining what might happen or <br> what it is the course and im expecting my money back, would please try to find out for me when can get my money back please

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Sept 2015, 14:40
Official
Hello lucinda costa,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 753549.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)