1 reviews | Active since Aug 2015
*****...
I was accepting cards for a few months. FNB didn't provide ***** training. A purchase was made. terminal said\swipe supervisor card"(I did not know not to do this due to lack of training).transactions were approved. The card bore a name matching the customer's ID. due to lack of training we thought this was sufficient. A few days later I got a call from FNB saying that they suspect *****. I informed them that a Standard Bank card was used and they took it up with STD Bank who confirmed *****. FNB said I would be held liable. My account was frozen for days and a portion of the funds were reversed. FNB removed my terminal and did not hear my version. I went to another bank for a terminal and my application was denied due to a \""match listing for excessive *****\"". This was the first I had heard of match. FNB confirmed that the listing and sent a \""signed training schedule\"" as proof that I receive training. This was forged by someone at FNB as the signature on it doesn't match mine (which is on several FNB signature cards). It's been over a year and my business is in need of a terminal. I've tried applying through other banks all of whom denied my application upon hearing of my listing"""
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Merchant Services who will provide you with feedback.
The reference number is 742078.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Merchant Services who will provide you with feedback.
The reference number is 742078.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
