*****

So I have a private banking account with FNB for the last 5 years . I only realised recently that I’m being charged almost daily for Uber’s I did not use and this has been going on for several months . I logged a call with FNB who told me it would take 4-10 days to get back to me but they did not. They called to confirm my address, at which point I enquired about the case. I was told because I had utilised Uber services before I cannot report this as ***** regardless of whether I had proof or not the the Uber was not used by me. I found FNB extremely unhelpful, the standards there have been dropping for some time now. Could an FNB rep kindly contact me so I can change banks because I do not feel valued at all. Uber has ****** me of over R6000 by my crude estimates and all you guys can tell me is to take it up with Uber - the organisation that allowed the ***** to happen