*****

I’ve had a few times my card goes missing and I end up finding it again. I have a condition where I tend to forget at times - as I am also coming off of my medication the occurrences of me losing things have become a bit more, none the less I end up finding my bank card again. I lost my card yesterday and I thought perhaps I’ll end up finding it however I never knew that someone is able to use my card WITHOUT A PIN and commit ***** with it. Today at around 5pm something just told me to check my bank account and to my surprise various purchases at top vending machine - Now Bare in mind I’ve never ever had something like this happen to me and before. I contacted my bank FNB whom I’ve never ever had any trouble with up till now and the support I got was horrible and disgusting. The first thing the agent asked was where my card was and made sure I understood all the responsibility was on myself as I lost the card. I take full responsibility for it however I honestly didn’t need to hear this at the time. I just needed answers and guidance. The call ended, as I ran out of airtime and not even a call back. I’ve been with FNB for a while now and never had any issues and I’m very upset at how I have been treated. I also would like answers. How was someone able to use my card without a pin.?Where was this purchase. How were they able to buy things at a vending machine without a pin? When I contacted the ***** department again the first female agent dropped the call in my face. I’m no idiot I’ve worked in a call centre myself and I know she dropped the calls. This isn’t a toll free line and my airtime was wasted! How disgusting to treat a loyal customer this way. The second agent I got, tells me to follow up on an existing ***** case I need to call back tommmrow again and instructed me to call the amas number and type instructed me to do the exact same thing I did! All I wanted was answers to something that happened and I was being flopped off. Please look into the advisor who dropped my call, chances are she’s dropping many other calls! An extremely disappointment customer.