AG
Amaze G

1 reviews | Active since Jun 2019

12 Jun 2019, 08:56

FRADULENT DSV DELIVERY COMPANY

DSV are contracted by FNB to courier new bank cards. My card was delivered on Wednesday 5 June and on Friday 7 June I had 2 suspicious transactions on my old expiring card at 2 different stores amounts of R3800. I reported the ***** and only to find out that 3 of my colleagues had the same issue when their cards were delivered ********** transactions transpired on their accounts as well coincidence I think not!!

Fast forward to Tuesday 11 June a consultant from DSV calls me and asks me (sounded likwe a command demand) to send her my work permit to her email as it picked up on the system that I had to update it, to which I asked I have been to the bank this morning (thank God for that) and they did not ask to update my details as I did so a year ago to which Julie responds that is fine then never mind and hangs up.

LONG STORY IN SHORT DSV YOU HAVE CON MEN OR WOMEN WORKING FOR YOU please check your staff..FNB maybe you need to move away from DSV as a courier service if they will try and de***** your clients in this way. VERRRY DISTURBED AND PERTUBED BY THIS!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2019, 11:17
Official
 
Good Day, 
 
We would like to sincerely apologize for all the inconvenience caused. 
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
***