FRADULENT DEBIT ORDER & BAD CUSTOMER SERVICE-FNB

I had a bad experience with FNB, there is a ********** debit order which is going off my account. I have reported it telephonically-which is a difficult process to do with FNB as they hardly answer their calls. I then sent an e-mail, completed the required form to stop the debit order and received an e-mail that it will be resolved in 3-5 days...this with no avail!!!I called again, and the consultant I was speaking to told me to stop the debit order online. I did & it was not debited for 2 months, in Jan 2019 the debit order came through again. I find it pathetic that such a big high profile bank cannot resolve a quick query such as a debit order. Please ensure that you call me and resolve this urgently!

Regards Tsakani