EC
Emile C

1 reviews | Active since Jan 2015

31 May 2016, 08:18

Fourth time paying for same thing

<p>I purchased a phone in February, there was a problem with the payment so it had to be reversed. That was sorted out in store. A month after, I received an SMS from FNB notifying me that that specific amount was deducted from my account again, I eventually had it resolved and the payment reversed. I recieved another SMS this morning notifying me that the same amount was deducted from my account. So in essence I have payed four times for the same phone. This problem has to be resolved before close of business 31 May 2016 or I'll close my account with FNB. How can we help you ? ... By writing bad reviews on hello Peter because they never answer the telephone !</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2016, 10:50
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 933871.

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)