Fourth Complaint now

This is now my fourth complaint on Hellopeter for someone to contact me regarding my loan that was approved in principle. I am really getting fed up with waiting for someone to phone me to resolve this matter. Stop giving me reference numbers and telling me to phone you. YOU!!! are the service provider. I want a phone call today. If no call I am going to go open a new account at a different bank and I will be closing my account with FNB you are by far the worst bank ever.