FOUR MONTHS LATER – STILL NO RESOLUTION! (Ref: FOUR MONTHS LATER – STILL NO RESOLUTION! (***))

Dear FNB Complaints Team,

It has now been FOUR MONTHS since I lodged my complaint on HelloPeter (***), and nothing has changed!

I am still sitting with the same problem: you fail to process my debit order, and I am forced to make manual payments every month—despite doing everything on my side to fix this. I have:

Visited the branch multiple times

Approved the debit order mandates

Changed debit dates as advised

Spoken to your agents over and over

Still nothing works.

Meanwhile, you keep calling me instead of fixing the root of the issue, and I’m being penalised financially through no fault of my own. My account has been downgraded, my credit is affected, and my time is constantly wasted. This is completely unacceptable.

Your system is broken, your staff are not resolving the issue, and the client (me) is suffering the consequences.

I demand this matter be escalated to senior management immediately and resolved without any further delays. I will not accept another generic apology or empty promise. I want written confirmation that:

My debit order will be fixed and run correctly from the next due date.

All penalties and downgrades app**** to my account will be reversed.

A proper investigation into this ongoing failure has been done.

Enough is enough.