Four ATMs for 2000 Clients daily = A mess!

Good Day FNB, Firstly, thank you for providing wonderfully fast ATM facilities that are able to take deposits, print statements, ewallet, etc, etc.

However, since the prices to use the facilities at a teller are astronomical and nothing short of ridiculous, I would like to request t that you review your new processes in terms of technological advancements vs inconveniencing customers.

Here in Kuilsriver, Zevenwacht, for instance, there are 4 magnificent ATMs outside, however, because all clients now want to do all their banking outside at these ATMs it presents a few extroadinary challenges:

- There is only 4 ATMs and, especially at month end, there is alway a string of more than 50 people standing in the line to use these 4 wonderful ATMs. - Half the people who now want to use these wonderfully technologically advanced and price conscious ATMs, have no cooking clue how to use them...thus, everyone else must stand in line and wait because these clients have to receive a crash course by you knowledgeable staff. - FNB, in your endeavor into a world of technological advancement, you have failed to remember the importance of customer satisfaction, to be assisted with speed and a human touch...since we are still humans using the ATMs, for now...

I hope you will take my opinion and use it for the ultimate benefit of us, you Clients.

PS: This has absolutely nothing to do with the Zevenwacht Mall Branch or their staff, alas, all to do with the current state of customer service vs machines... :(