1 reviews | Active since Mar 2009
formal response insulting.
I attach a formal response apparently received from FNB Bank. No letter head. no contact details. (generic contact details provided)
they claim that they will certify documents only for FNB Customers. they claim that they will certify documents only after confirming identity of the client.
I want to see the policy that justifies this. I also want to be contacted by someone of minimum intelligence, rather than being sent an insulting auto response.
Hello jups007,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello jups007,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)