Formal rejection later for Life Cover policy. claim ***

Terrible service First national Bank. Lodged a claim for my cousins life cover policy in 2019. To date nothing has transpired and no formal claim rejection later was submitted. The assessment and the investigation were concluded by the assessor Tsholofelo Ramachila from FNB claims department last week Friday 17 July. The claim was then pre approved by her Senior Chief medical officer and was sent to management for the final sign off the claim. On the 20th of July i received a call from Tsholofelo Ramachila confirming the rejection of my claim on the bases of handwriting and voice recognition. I have never been given any formal written claim rejection later to date. I have been taken from pillar to post since the past eight moths, every other person i speak to doesn't seem to be interested in assisting but more passing the buck from on department to another. The reason for the rejections are baseless and geared to not fulfill the duties of the Life cover insurance institution obligations of settling the claim. This is as a result to the mishandling of the claim for the past eight months.

When taking out the Policy any and all security questions were answered by the institution and the fact that they proceeded with loading and commencing the policy means that they themselves were satisfied that every requirement had been met to make this claim a valid policy and thus having the deceased covered.