Formal Follow-Up: Unauthorised Removal of Linked Account

I refer to my formal complaint submitted on Tuesday, 17 June 2025 regarding the unauthorised removal of my daughter Thulo Motsoane’s account from my FNB profile.

To date, I have not received any acknowledgement or feedback regarding this serious matter. The absence of communication only adds to my frustration and concern, especially given the sensitivity of the issue involving a bank account and the potential risk to its integrity.

As stated in my original message, I am requesting the following:

A full explanation and timeline of when and why Thulo’s account was removed or transferred.

Confirmation of whether this change was requested by Thulo or any third party.

A detailed transaction history from the date of the change.

A clear commitment that such changes will not occur in future without verified consent and proper written communication.

Please treat this as a matter of urgency. I expect acknowledgment of this complaint within 2 working days and a clear update on the progress of the investigation.

Failure to respond within a reasonable time will leave me with no choice but to escalate this complaint further through regulatory and consumer protection bodies.

Kind regards, Boitumelo Segage Cell: *** Email: *** Relationship to Account Holder: Parent of Thulo Motsoane