NC
NASTASSIA C
1 reviews | Active since Nov 2023
09 Jun 2026, 10:57
Formal Complaint – Unresolved Request to Downgrade Account
ear FNB Customer Service,
I am writing to formally express my dissatisfaction with the handling of my request to downgrade my banking profile from Private Clients to Aspire.
I initially contacted FNB two weeks ago to request this downgrade. Since then, I have followed up on four separate occasions, and on each call I was informed by different consultants that the request had been actioned. However, upon subsequent follow-ups, I was repeatedly told that no action had actually been taken.
This lack of follow-through and inconsistent feedback has been extremely frustrating and unprofessional. It has caused unnecessary delays and inconvenience, especially as I made my request clear from the outset and have repeatedly emphasized the urgency.
I would appreciate it if this matter could now be escalated and properly resolved without further delay. Kindly confirm once the downgrade has been successfully completed.
Thank you for your attention to this matter.
Kind regards, Nastassia
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Replies (3)NC
NASTASSIA C's updateReviewer Update
11 Jun 2026, 14:20 I am extremely disappointed with the service received from FNB. A ticket was closed without any attempt to contact me or resolve my query. I requested a downgrade of both my cheque and credit card accounts; however, only the credit card downgrade appears to have been processed. Despite multiple follow-up calls to the bank, this matter is still unresolved. I also visited the Fourways Mall branch, where I was informed that they are unable to assist and that I must contact my private banker. This process should not be this complicated or time-consuming. If this issue is not resolved urgently, I will consider moving my banking elsewhere.
NC
NASTASSIA C's update11 Jun 2026, 14:20
Reviewer Update
I am extremely disappointed with the service received from FNB. A ticket was closed without any attempt to contact me or resolve my query. I requested a downgrade of both my cheque and credit card accounts; however, only the credit card downgrade appears to have been processed. Despite multiple follow-up calls to the bank, this matter is still unresolved. I also visited the Fourways Mall branch, where I was informed that they are unable to assist and that I must contact my private banker. This process should not be this complicated or time-consuming. If this issue is not resolved urgently, I will consider moving my banking elsewhere.
NC
NASTASSIA C's updateReviewer Update
11 Jun 2026, 14:20 I am extremely disappointed with the service received from FNB. A ticket was closed without any attempt to contact me or resolve my query. I requested a downgrade of both my cheque and credit card accounts; however, only the credit card downgrade appears to have been processed. Despite multiple follow-up calls to the bank, this matter is still unresolved. I also visited the Fourways Mall branch, where I was informed that they are unable to assist and that I must contact my private banker. This process should not be this complicated or time-consuming. If this issue is not resolved urgently, I will consider moving my banking elsewhere.
NC
NASTASSIA C's update11 Jun 2026, 14:20
Reviewer Update
I am extremely disappointed with the service received from FNB. A ticket was closed without any attempt to contact me or resolve my query. I requested a downgrade of both my cheque and credit card accounts; however, only the credit card downgrade appears to have been processed. Despite multiple follow-up calls to the bank, this matter is still unresolved. I also visited the Fourways Mall branch, where I was informed that they are unable to assist and that I must contact my private banker. This process should not be this complicated or time-consuming. If this issue is not resolved urgently, I will consider moving my banking elsewhere.
NC
NASTASSIA C's updateReviewer Update
11 Jun 2026, 14:21 I am extremely disappointed with the service received from FNB. A ticket was closed without any attempt to contact me or resolve my query. I requested a downgrade of both my cheque and credit card accounts; however, only the credit card downgrade appears to have been processed. Despite multiple follow-up calls to the bank, this matter is still unresolved. I also visited the Fourways Mall branch, where I was informed that they are unable to assist and that I must contact my private banker. This process should not be this complicated or time-consuming. If this issue is not resolved urgently, I will consider moving my banking elsewhere.
NC
NASTASSIA C's update11 Jun 2026, 14:21
Reviewer Update
I am extremely disappointed with the service received from FNB. A ticket was closed without any attempt to contact me or resolve my query. I requested a downgrade of both my cheque and credit card accounts; however, only the credit card downgrade appears to have been processed. Despite multiple follow-up calls to the bank, this matter is still unresolved. I also visited the Fourways Mall branch, where I was informed that they are unable to assist and that I must contact my private banker. This process should not be this complicated or time-consuming. If this issue is not resolved urgently, I will consider moving my banking elsewhere.