1 reviews | Active since Oct 2016
Formal Complaint: Service Failure, Lack of Transparency, and Inaccessibility of FNB Ashburton Investment Account
I wish to formally express my disappointment regarding the service I have received after opening an FNB Ashburton investment account for my son. What should have been a straightforward process has instead been marked by continuous communication failures and a lack of transparency.
From the onset, there was no acknowledgement email, welcome communication, login information, or confirmation that the investment account had been successfully activated. I repeatedly had to follow up and request basic confirmation regarding the status of the account.
Furthermore, funds were deducted from my son’s account without any prior communication, explanation, or visibility on where the funds were allocated. To date, I still do not have proper access to monitor or track the investment, and when checking under my investment profile, it reflects zero investments despite deductions having taken place.
I once again had to follow up and request access details, yet the matter remains unresolved. Additional deductions have since been processed, still without any communication or account visibility from your side.
This entire experience reflects a serious service failure and has left me regretting my decision to invest with FNB Ashburton. As a client, I should not have to repeatedly chase basic information or struggle to access and monitor my own investment portfolio.
Most concerning is the uncer*****y this creates regarding the security and traceability of my son’s investment in the long term. If I am experiencing this level of difficulty accessing information while alive and actively following up, it raises serious concerns about what could happen in the future should anything happen to me.
I expected professionalism, transparency, and proper client support from FNB Ashburton, but unfortunately my experience has been the complete opposite. I request urgent intervention, proper access to the investment account, full transparency regarding all deductions made, and confirmation of where the invested funds are currently allocated.
I am deeply disappointed by the level of service received.
At this point i don't even know if this investment account exists.
At this point i don't even know if this investment account exists.
I need the money back ASAP
I need the money back ASAP
I am writing to express my extreme disappointment and frustration with FNB’s handling of my investments. Unfortunately, this is not the first time I have experienced poor service, and I am no longer prepared to wait weeks for FNB to correct mistakes that should never have happened.
I recently opened another investment for my other son, and once again the same unacceptable issues have occurred. I have not received a welcome letter, the investment has not been linked to my profile, yet FNB has already started deducting money from my son’s account.
This raises serious concerns about your internal processes and governance. How can deductions be processed before the account setup has been completed correctly? This level of incompetence is unacceptable and has completely eroded my trust in FNB.
To make matters worse, my other son’s investment has also performed very poorly. Given the repeated service failures and my lack of confidence in FNB, I have no intention of continuing with either investment
.
I am therefore requesting that both investments be cancelled and that my sons’ funds be returned in full. I will be moving these investments to another financial institution. This is the only resolution I am willing to accept.
Please do not attempt to resolve this by linking the account now or sending the welcome documentation after the fact. That opportunity has passed. I have lost confidence in FNB’s ability to manage my investments competently.
I expect confirmation that my request is being processed without unnecessary delays.
Investment ***
I am writing to express my extreme disappointment and frustration with FNB’s handling of my investments. Unfortunately, this is not the first time I have experienced poor service, and I am no longer prepared to wait weeks for FNB to correct mistakes that should never have happened.
I recently opened another investment for my other son, and once again the same unacceptable issues have occurred. I have not received a welcome letter, the investment has not been linked to my profile, yet FNB has already started deducting money from my son’s account.
This raises serious concerns about your internal processes and governance. How can deductions be processed before the account setup has been completed correctly? This level of incompetence is unacceptable and has completely eroded my trust in FNB.
To make matters worse, my other son’s investment has also performed very poorly. Given the repeated service failures and my lack of confidence in FNB, I have no intention of continuing with either investment
.
I am therefore requesting that both investments be cancelled and that my sons’ funds be returned in full. I will be moving these investments to another financial institution. This is the only resolution I am willing to accept.
Please do not attempt to resolve this by linking the account now or sending the welcome documentation after the fact. That opportunity has passed. I have lost confidence in FNB’s ability to manage my investments competently.
I expect confirmation that my request is being processed without unnecessary delays.
Investment ***