FORMAL COMPLAINT – REPEATED USE OF WORK EMAIL DESPITE REQUESTS TO STOP

I am writing to formally express my absolute frustration and disappointment with FNB’s continued disregard for my repeated requests to stop using my work email for communications. Despite numerous requests, including one just yesterday, which was acknowledged by your team, I once again received an unsolicited promotional email today. This blatant disregard for my instructions is unacceptable, invasive, and unprofessional.

I have had issues with FNB over the past several months, from the disastrous handling of my property purchase, where I was left waiting for responses for five months, to your ineffective and *********** customer care department, which has failed me repeatedly. This is the final straw.

The level of stress your institution has caused me is unbearable, and I refuse to tolerate it any longer. My work email is for professional use only, and your continued misuse of it puts my employment at risk. Should I suffer any consequences at work due to your inability to follow a simple request, I will have no hesitation in taking legal action against FNB.

I demand immediate confirmation that my work email has been permanently removed from your database, and I expect to receive no further communication from FNB via this email address. If this request is ignored once again, I will escalate this matter to the relevant authorities, including the Information Regulator, the Ombudsman for Banking Services, and the Consumer Protection bodies.

Consider this my final warning. I expect immediate and permanent resolution to this issue