Formal Complaint Regarding Inactive Account and Unjust Charges

Dear FNB Complaints Team,

I am writing to formally lodge a complaint regarding the poor handling of an issue with my FNB account. Despite numerous emails and attempts to resolve this matter, it remains unaddressed, and I am now being harassed by calls from a lawyer demanding payment for fees accrued on an inactive and closed account.

The account in question has been inactive for a significant period, with no transactions or activity other than recurring bank charges amounting to R620 per month. I do not even have a bank card or login details for this account anymore. I have repeatedly requested assistance, providing proof and reference numbers of prior communications, yet no corrective action has been taken on your side.

Adding to my frustration, I have been informed that I am being handed over for collection, which is both unjust and unwarranted. All fees reflected on the statement consist solely of bank charges. This account has been inactive and should be considered closed.

I request that FNB:

Immediately correct the status of this account and confirm its closure. Reverse all charges app**** to this inactive account. Cease any collection activity related to these charges and ensure that no further fees are accrued. I trust that FNB will take this matter seriously and resolve it promptly to avoid any further unnecessary escalation. Please respond within seven working days to confirm the corrective measures taken.

Thank you for your urgent attention to this matter.

[REF:***] Lethabo Transaksies in RAND (ZAR) Datum Beskrywing Bedrag Saldo Opgeloopte Bank- koste 07 Nov #Oms Maandelike Diens Fooi #Fee Suppression 620.00Kt 1,683.50 07 Des #Maandelike Diens Fooi 620.00 2,303.50 Afsluitingsaldo 2,303.50Dt

Omset vir Staat Periode Nr. Krediet Transaksies: 1 620.00Kt Nr. Debiet Transaksies: 1 620.00Dt