Formal Complaint: Poor Secure Chat Service and Unclear Account Fees

Firstly, the Secure Chat experience was completely unacceptable. Over the course of roughly one hour, I was passed between six different agents. None of them provided a clear answer or took ownership of my query, and several simply ended the chat without resolving anything...very rude. I was repeatedly sent from pillar to post, despite my explanation being very straightforward.... Knowing small accounts don't matter to fnb is pathetic

Secondly, my query relates to fees and interest on my account:

At the end of January, all my fees for February were already deducted. However, two days later, additional small amounts were debited from my account for interest and a credit-related fee. This does not make sense to me, as everything had already gone off. I need a clear and proper explanation for why these extra charges occurred.

It needs to be reversed because my fees went off already !!!!!