Formal Complaint Against Ms Baloyi and First National Bank for the appalling service received

This is a formal complaint against Ms Nhlamulo Baloyi and the FNB ***** Department as a whole. I was informed that my account was frozen on the 11 December 2020 by Ms Baloyi.

I tried calling Ms Baloyi numerous times with no avail. I sent her an e-mail on the 17 December 2020 to find out reasons for the hold. She informed me that the gentleman that I had just made co-mandate on my account is the one who put the hold on the account. She asked for verification indicating that said gentleman and myself were in a loan contract between our two companies as well as all the documents I had sent to the said gentleman.

I forwarded all information of which Ms Baloyi on the 17 December 2020 confirmed receipt and indicated that she will revert back to me.

I received no feedback no call from Ms Baloyi. I attempted to contact her again on the 30 December 2020 and the 31 December 2020. Unfortunately I could not reach her. I sent numerous e-mail and no response.

One of the consultants in the call centre indicated that the case was closed and Ms Baloyi just need to talk to me and then unblock. Unfortunately this was not done.

I was only able to get hold of Ms Baloyi on the 04 January 2020 after 0900. She then said that she noted that this was a civil matter and was not ***** related. She will get back to me she needed to obtain guidance from her teamleader. I did indicate to Ms Baloyi that my employees were not paid for December due to this inconvenience and the urgency of this.

I waited for the call. The call never came. I tried reaching Ms Baloyi again only got her after 2pm. She seemed to only be examining and going through the documents of which I sent on the 17 December 2020, only on this day which was 04 January 2021 more than three weeks after the fact. She said again she will revert back to me and I am still waiting in anticipation while my employees continue not to be paid for a period worked.

I am appalled by the service from First National Bank. I have been a loyal clients for more than two decades. This is the last I would have ever expected in terms of service.