Formal Complaint

Good day

I hope you are safe and well

I redeemed my FNB On the go benefit but now wimpy is not able to redeem it because the sit-down system is unavailable due to lockdown. after redeeming the voucher on the FNB App it now shows it will expire tomorrow because I redeemed it. The problem is that I am unable to use it. I phoned an eBucks consultant who refused to assist me in any way. I find this unacceptable. Nowhere does the app warn the user that the voucher is not currently usable.

It seems like ebucks doesnt care about accommodating its members. My friend that was with me also redeemed his voucher and is facing the same problem. I am putting his address on the cc of this message.

I suppose we are just a numbers to you.

Have a nice day

Regards