Forgoes Notification Bank

I have tried multiple times to communicate with the Bank, via e-mail and via the call centre, it seems like nobody has any ability to get things moving or done. I've sent multiple e-mails requesting updates, assistance to settle payments and even assistance on a number or e-mail to speak to the correct person to get things going, but no e-mails are answered within the given time period.

The call centre just pulls for time and its just a drag with the entire team. Most of the senior departments that handle queries, outside of the call centre have no phones, so e-mail is the only form of communication, but it would seem that they're all going to file 13.